Frequently Asked Questions (FAQs)
Helpful Answers for Families Just Like Yours.
We want every family to feel confident, informed, and comfortable before inviting us into their home. Here are the most common questions we receive, along with simple and honest answers.
1What areas do you serve?
We currently serve families within our local community and surrounding nearby areas. If you're unsure whether we can come to your location, simply contact us — we’re happy to check for you.
2How do I schedule services?
You can schedule through our Contact Page, Request a Quote Page, or by calling/texting the number listed on our website. We’ll confirm availability and set up a time that works best for your family.
3Are your caregivers and helpers background checked?
Yes. Every member of our family who provides care or enters a home has been screened and vetted. We treat your home and loved ones with the highest level of respect and responsibility.
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4Do you offer weekly or monthly plans?
Absolutely. Many families choose weekly, bi-weekly, or monthly services for cleaning, food prep, child care, elder support, lawn care, or errands. We customize plans based on your needs.
5What if I only need help one time?
One-time services are welcome. Whether it's a deep cleaning, yard work, childcare for a day, or help with a special task, we’re here for you.
6Do you bring your own supplies?
For most services, yes. However, if you prefer specific cleaning products, cooking ingredients, or tools, just let us know — we’re happy to use items you provide.
7Can I request more than one service at the same time?
Yes! You can mix and match services. For example:
- Cleaning + meal prep
- Child care + transportation
- Lawn care + home repairs
Animal care + gardening
Our goal is to make your life easier, not complicated.
8How does payment work?
Payment methods will be communicated during scheduling. We offer simple, family-friendly payment options with no hidden fees or surprise charges.
9What if I need to cancel or reschedule?
Life happens. Just let us know as early as possible, and we’ll do our best to adjust. We are flexible and understanding.
10Is SHORTS-FAMILY licensed or a personal family service?
We are a family-operated service network, not a large corporation. We offer non-medical support rooted in trust, care, and community values.
11Do you offer emergency or last-minute help?
Whenever possible, yes. If we have available family members, we will gladly assist in urgent situations.
12Can I request the same family caregiver each time?
Yes - consistency is important. If you prefer a specific family member to help with childcare, elder care, or home support, we will arrange it whenever possible.
13Still Have Questions?
We’re always here to help.
Contact us anytime, and our family will gladly answer your questions with honesty and care.
Let Our Family Help Yours.
We’re here to make life easier, one service at a time. Whether you need daily support, weekly help, or occasional assistance, the SHORTS-FAMILY team is ready to serve your household with warmth, respect, and reliability.
If you have questions, want to learn more about our services, or would like to schedule support, we’re only a message away.